Returns, Cancellations & Warranty

• Within 12 hours of placing your order: you can cancel for a full refund. Call us at (901) 725-9728.
• After 12 hours, but before your order has been processed and shipped: you can still cancel, but a 30% restocking fee applies.
• Once an order has shipped, it can’t be cancelled.
• Custom work and alterations (including sizing, engraving, and custom designs) can’t be cancelled once ordered.
• If we can’t ship within the time we’ve given you, you can cancel for a full refund with no restocking fee.

If your piece has a manufacturing defect, contact us within 30 days of delivery. We’ll inspect it and repair or replace it. This doesn’t cover normal wear, accidental damage, loss of stones caused by impact, damage from chemicals, or pieces that have been altered or repaired by anyone other than Cunningham’s.

If we sent the wrong item, or your order arrived damaged, contact us within 48 hours of delivery with photos. We’ll make it right. See our Shipping Policy for details.

Resizing is available at our Memphis showroom, at the owner’s discretion. Please check your size before ordering. Call us if you’d like help.

Call (901) 725-9728 or visit 300 N. Cleveland, Memphis, TN 38104. Please don’t send anything back without contacting us first.